Terms of Use

Last updated: 10 April 2026

Nanamantis Investment Holdings ("LoveLock", "we", "us", "our") operates the LoveLock platform accessible at lovelock.nanamantis.com (the "Platform"). By creating an account or using the Platform, you agree to these Terms of Use. If you do not agree, do not use the Platform.

1. Who We Are

LoveLock is operated by Nanamantis Investment Holdings. Our Information Officer can be contacted at legal@nanamantis.com.

2. Eligibility

You must be at least 18 years old to create an account or use the Platform. By registering, you confirm that you meet this requirement. If you are creating a capsule for a minor, you confirm that you have the legal authority to do so and that you have obtained any required consents under applicable law.

3. What LoveLock Does

LoveLock allows you to create a digital time capsule containing letters, photos, voice notes, and video; choose a future delivery date; seal the capsule permanently; and have it delivered to one or more recipients on the chosen date via WhatsApp or email. The reveal experience is the core product. LoveLock is not a general file storage service.

4. Account Registration

You are responsible for maintaining the confidentiality of your account credentials. You must provide accurate information when registering. You may not transfer your account to another person. You are responsible for all activity that occurs under your account.

5. Capsule Types and Pricing

LoveLock offers the following capsule types:

All prices are in USD. Prices may vary by region. The price applicable to your transaction is confirmed at checkout before payment is taken.

6. Payment

Payment is processed by Stripe. Your card details are never stored on LoveLock servers. By completing a purchase you authorise the applicable charge. Subscriptions are billed on a recurring basis and may be cancelled at any time through account settings, taking effect at the end of the current billing period.

7. The Permanence of Sealed Capsules

This is the most important clause in these Terms. Please read it carefully.

Once you seal a capsule, it is permanent. A sealed capsule cannot be edited, deleted, recalled, or cancelled. It will be delivered to the specified recipient on the specified date regardless of any subsequent request. This permanence is a deliberate feature of the product. By clicking "Confirm, Seal Permanently" you acknowledge that the action is irreversible.

Refund policy: Sealed capsules are non-refundable. Draft capsules that have not been sealed may be abandoned at any time at no charge. If you experience a technical failure during sealing or payment, contact legal@nanamantis.com within 7 days.

8. Content Ownership and Licence

You retain all intellectual property rights in the content you upload. By uploading content and sealing a capsule, you grant LoveLock a limited, non-exclusive, worldwide licence to store, process, and deliver that content for the sole purpose of operating the capsule and providing the reveal experience. This licence does not permit us to use your content for marketing, AI training, or sharing with third parties beyond what is described in our Privacy Policy.

9. Acceptable Use

You may not use the Platform to upload, store, or deliver content that is unlawful, defamatory, harassing, threatening, or abusive; content that constitutes child sexual abuse material or any sexual content involving minors; content that infringes third-party intellectual property rights; malware or harmful code; or content that violates applicable law. We reserve the right to suspend or terminate accounts where these restrictions are violated. Cases involving content harmful to minors will be reported to relevant authorities as required by law.

10. Recipient Experience

By creating a capsule and providing a recipient's contact details, you confirm that you have the recipient's consent to share their contact information with us for delivery purposes, that you are not using the Platform to harass or harm the recipient, and that the capsule content complies with these Terms. LoveLock is not responsible for the emotional impact of capsule content on recipients.

11. Service Availability

We will use reasonable efforts to maintain the Platform and deliver capsules on schedule. We do not guarantee 100% uptime. If a capsule fails to deliver on the scheduled date for reasons attributable to us, we will make reasonable efforts to deliver it as soon as possible. Sealed capsules will be delivered even if your account is deleted or your subscription has lapsed.

12. Limitation of Liability

To the maximum extent permitted by applicable law, LoveLock's total liability for any claim is limited to the amount you paid for the relevant capsule or, for subscriptions, fees paid in the preceding 12 months. We are not liable for indirect, consequential, incidental, or special damages. Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law.

13. Indemnity

You agree to indemnify and hold harmless Nanamantis Investment Holdings, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Platform, your content, or your breach of these Terms.

14. Account Termination

You may delete your account at any time through account settings. Draft capsules will be permanently deleted. Sealed capsules will not be deleted and will be delivered on schedule. We may suspend or terminate accounts for breach of these Terms, legal requirement, or inactivity exceeding 36 months, with notice given before inactivity termination.

15. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes by email at least 14 days before they take effect. Continued use of the Platform after that date constitutes acceptance.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising out of or in connection with these Terms will be subject to the non-exclusive jurisdiction of the South African courts. Nothing in this clause limits your rights under applicable consumer protection legislation in your jurisdiction.

17. Contact

Nanamantis Investment Holdings. Information Officer: legal@nanamantis.com. Physical address: [PHYSICAL ADDRESS].